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View Full Version : [UPDATE-2][GUIDE] Reporting a Bug



Clare
06-28-2016, 08:58 AM
PLEASE USE THE FOLLOWING GUIDE FROM NOW ON: https://7daystodie.com/forums/showthread.php?47268-IMPORTANT-Please-read-BEFORE-posting

[EDIT: THE GUYS ASKED ME TO GET A LITTLE BIT OF EXTRA INFO FROM YOU]

[EDIT 2: CLEARER GUIDELINES LAID OUT TO AID REPORTING]

Hi everyone!

Bugs are inevitable, they're going to happen, but it's my job to catch these bugs and try and stop them from interrupting important things (surviving zombie hordes for instance).

Please use the following outline to report any bugs you come across.


Title

Make sure the title of you post shows what console you're on at the start, for example:

"[PLATFORM] [Type of Bug (Hitching, Crash, texture etc)] Post Title"

If you know what area of game is effected you can use the Prefixes (above Title when making a post) to help out too, don't worry if you don't though.
Short brief titles are best, because you can use the body of the post to give me all the details.

Main Post

So now that I know what console you're on I'm going to need as many details as possible about it, your game and the bug...

Setup
Before we get to the main bug, I need to know what your setup is. So aside from console type, details about your console, what patch are you on, do you have any DLC, disk or digital etc. Basically everything that is in place before the bug happens, if you are in a world when the bug occurs, What kind of game you were playing? Map, what time of day it was, what in game day it was, which character were you playing as, what biome were you in, single player or multiplayer and anything else you think might have contributed to the bug.

Step by Step
Do you know what you did before the bug? Can you repeat it by following the same steps? Please list them here, it will help isolate the issue further.

The Bug
When the steps are completed, what happens? Try to be descriptive as possible if you can. Any little thing you see can be a factor. If the game crashes, how does it crash? what do you see?

Media
Any media files? One of the things that helps us out is if you have a video or screen grab of the bug occurring, this can help us test and try recreate the bugs ourselves to try find the origin. If you see a bug you can get your console to record the last few minutes and submit that to us.

Extras
Anything else? Any other information you can think of that might help us, add it in, the more info we have, the better! User ID or Gamer profiles would be helpful too.

The more posts that follow this layout, the easier it is for us to report, test and resolve issues.

Thanks!
Clare

Clare
06-29-2016, 09:20 AM
Folks,

I understand you're frustrated and while I am working to get to all your issues and report them to the teams, please use the sticky guide to create a NEW POST with your bug and answer as many of the questions as you can. It will make everything go much quicker and smoother.

-Clare

Roland
08-04-2016, 08:28 PM
I think that Clare is pretty clear in the OP that bugs need to be reported in their own individual thread and not tacked on to this one. This thread is an informational thread that explains HOW to report a bug and not a thread for reporting bugs and yet I had to move 240+ posts out of here since they disregarded the instructions of the very first post. I am closing this thread as it is just collecting complaints, incorrectly submitted bug reports, and rants which are all considered off-topic for this thread.


If you want to report a bug go read the very first post in this thread and then open a new thread to report your bug following the directions.