Page 2 of 13 FirstFirst 123412 ... LastLast
Results 16 to 30 of 187

Thread: [Known Issue] Multiplayer Disconnection

  1. #16
    Refugee
    Join Date
    Oct 2016
    Posts
    10
    Rep Power
    0
    Any update regarding this issue? I noticed patch 5 did not address the disconnect issue?

    Just like RapidGlitch i have not been able to play any multiplayer since purchasing the game about a month ago..

    It sucks because I feel the only chance of me getting into a game is if I change my ISP which is insane to even think about as every other game I own plays and connects with no issues?

  2. #17
    Refugee
    Join Date
    Nov 2016
    Posts
    4
    Rep Power
    0
    Hi Claire, I am having issues with one of my mates not being able to connect to ANY games, including public games. The game loads all the way up to the "Joining Game" screen, then states "you have been disconnected from the server". It seems to only happen to him, as me and my other friend can both connect to one another and also public games. I have tried going through a variety of possible fixes i found including hard resetting the xbox, not using certain characters etc but no luck. His nat type is
    Open, ISP is BT and can connect on any other multiplayer game. He has a fast enough internet connection aswell, any further suggestions? Bit annoying for us as we all wanted to play together.

  3. #18
    Refugee
    Join Date
    Dec 2016
    Posts
    4
    Rep Power
    0

    Still disconnect

    Me and my boyfriend play this game all the time. We actually went and bought 2 xbox one s and then we have 2 tvs and we play but itkicks us out randomly. The game wont freeze or crash just... Poof..... I got rid of minecraft for this game but now i rather minecraft

  4. #19
    Refugee
    Join Date
    Nov 2015
    Posts
    27
    Rep Power
    0
    Quote Originally Posted by shrtwrec20 View Post
    I recently persuaded 3 of my friends to buy this game so we could play a world together. We have each tried starting a world with both random gen and Nav but no matter who hosts we cannot play together. Sometimes 1 person can join a world and it last for maybe 10 minutes at most, but then there is a disconnect and sometimes it's impossible to join again. We have tried both MP and private but it makes no difference. I'm getting a lot of stick from my friends now as it turns out they have wasted their money as the single player is ok, but we want to play together, which means we end up playing something else and 7dtd is only played when friends are not online (which is rare)

    How soon can we expect a fix for this, as I fear my friends will end up selling the game on to pay for something else if it's not soon
    4 months. Still no fix 😐

  5. #20
    Banned
    Join Date
    Dec 2016
    Posts
    7
    Rep Power
    0

    Not fixing anything

    These guys are not fixing anything. I have given up. I posted 2 months ago about the multi-player issues and I know people have posted before that. Nothing has been fixed and all Claire wants to do is lock out forums and tell people they are posting in the wrong spot. Unbelievable! But the silver lining is that you can call Microsoft and request a refund for the game. It's really sad that this game had so much potential, but like so many others they just absolutely fail to reach it. I urge everyone to contact Microsoft and request a refund. If these guys don't want to fix the game they should not be able to live off of our money.

  6. #21
    Awesome Incarnate Clare's Avatar
    Join Date
    Jun 2016
    Location
    Navezgane
    Posts
    7,566
    Rep Power
    1
    That is untrue, I ask people to post in the correct location so I can actually grab issues and information correctly and efficiently. I spend most of my time in console bug reports section, which is where I ask players to post their issues so we can keep all information together. You are welcome to discuss issues in other areas, but if you want any assistance that is the place you should be posting because that is where the console support is being run from.

    Please see this post about the forum sections: https://7daystodie.com/forums/showth...-of-the-Forums

  7. #22
    Refugee
    Join Date
    Jan 2017
    Posts
    16
    Rep Power
    0

    Connection woes- Detailed connection routes and player Setup

    As with everyone else, myself and fellow survivors are not quite able to survive to together. Everyone is posting in here crying its not working but barely anyone is giving detailed specifications on their setup, ISP's, location etc. So to help the team here is my current Situation:

    Player A: Xbone One S - on Preview Program - Virgin Media up to 200 MB - Wired - Fareham England - HOST

    Player B: Xbox One - not on Preview Program- Sky - up to 8MB - Wireless - Portadown Northern Ireland - Can connect to Player A Private and public game and Player A can connect to private and public game when Player B hosts.

    Player C: Xbox One S - on Preview Program - BT - up to 38MB - Wired - Portadown Northern Ireland - cannot connect to anyone, can host public games where Player A and B can connect - not tried with player C or E, when hosting private games nobody can connect.

    Player D Xbox One - on Preview Program - Sky - up to 38MB- Wireless- Slough England - cannot connect to anyone, can host public games where Player A and B can connect - not tried with player C or D, when hosting private games nobody can connect. Tried signing on on Player E Profile to connect and still no joy

    Player E: Xbox One - not on Preview Program- First Utilities - Up to 17MB - Wireless - Slough England - Can connect to Player A and B Private and public game and Player A and B can connect to private and public game when Player E hosts.

    Now the only thing i can think is that it could be something to do with BT/ Sky Hardware outside of the house and in the cabinets as I am sure SKY still leases from BT? The two ADSL players wouldn't necessarily be affected as different hardware and Virgin own all their own groundworks and cabinets.

    Just a couple of quick questions for the team (i appreciate some of these may have been answered but there are threads everywhere):

    - The team said is that could not recreate it internally. Do you mean internally as in the office through the same connection or at your homes with different ISP's? Also have you tried this with players in different regions?

    - have you tried creating focus groups of sensible mature players to maybe help with your investigations?

    - Have you identified factors such as those i mentioned above and crowd sourced data to build up the picture of what a model player/ setup that suffers connection issues looks like?

    Cheers
    Mandrews

  8. #23
    Refugee
    Join Date
    Jan 2017
    Posts
    2
    Rep Power
    0

    Any progress?

    Hi Clare, is there any progress towards getting this issue fixed?
    I only bought this game to play with friends, it's a fantastic game and I have really enjoyed what I have played so far,
    Is the fix looking to be any where near? Or should I be heading for a refund?
    Thanks

  9. #24
    Refugee
    Join Date
    Jan 2017
    Posts
    16
    Rep Power
    0
    Quote Originally Posted by Mandrews89 View Post
    As with everyone else, myself and fellow survivors are not quite able to survive to together. Everyone is posting in here crying its not working but barely anyone is giving detailed specifications on their setup, ISP's, location etc. So to help the team here is my current Situation:

    Player A: Xbone One S - on Preview Program - Virgin Media up to 200 MB - Wired - Fareham England - HOST

    Player B: Xbox One - not on Preview Program- Sky - up to 8MB - Wireless - Portadown Northern Ireland - Can connect to Player A Private and public game and Player A can connect to private and public game when Player B hosts.

    Player C: Xbox One S - on Preview Program - BT - up to 38MB - Wired - Portadown Northern Ireland - cannot connect to anyone, can host public games where Player A and B can connect - not tried with player C or E, when hosting private games nobody can connect.

    Player D Xbox One - on Preview Program - Sky - up to 38MB- Wireless- Slough England - cannot connect to anyone, can host public games where Player A and B can connect - not tried with player C or D, when hosting private games nobody can connect. Tried signing on on Player E Profile to connect and still no joy

    Player E: Xbox One - not on Preview Program- First Utilities - Up to 17MB - Wireless - Slough England - Can connect to Player A and B Private and public game and Player A and B can connect to private and public game when Player E hosts.

    Now the only thing i can think is that it could be something to do with BT/ Sky Hardware outside of the house and in the cabinets as I am sure SKY still leases from BT? The two ADSL players wouldn't necessarily be affected as different hardware and Virgin own all their own groundworks and cabinets.

    Just a couple of quick questions for the team (i appreciate some of these may have been answered but there are threads everywhere):

    - The team said is that could not recreate it internally. Do you mean internally as in the office through the same connection or at your homes with different ISP's? Also have you tried this with players in different regions?

    - have you tried creating focus groups of sensible mature players to maybe help with your investigations?

    - Have you identified factors such as those i mentioned above and crowd sourced data to build up the picture of what a model player/ setup that suffers connection issues looks like?

    Cheers
    Mandrews
    Sorry for double post but it wouldn't let me me edit the post for some reason.

    I have am pretty certain it is do with BT wholesale stuff. Another player (player F) who has Vodafone home broadband which also leases groundwork services/cabinets/ infrastructure etc from BT had the same issues as the the above two indviduals. Player F created wi-fi hotspot on 4G network on a mobile phone and was able to connect fine. I will try and get the other two to do WiFi hotspots and see what happens but it appears to do with BT not about the router as such but the actual infastructure of BT I assume at the exchange. I suggest team contact BT ( I think it's their Openreach entity) . I believe the issue is not with all BT services but with their fibre infastructure specifically.

    Disclaimer: not network engineer just using powers of deduction, extensive trial and error testing with individuals involved and my little understanding on how the UK internet monoply works.

    Mandrews

  10. #25
    Awesome Incarnate Clare's Avatar
    Join Date
    Jun 2016
    Location
    Navezgane
    Posts
    7,566
    Rep Power
    1
    Quote Originally Posted by Benjo25 View Post
    Hi Clare, is there any progress towards getting this issue fixed?
    I only bought this game to play with friends, it's a fantastic game and I have really enjoyed what I have played so far,
    Is the fix looking to be any where near? Or should I be heading for a refund?
    Thanks
    The main post contains all the latest information that I have on the issue, as more information arrives, I will update the main post. While the team are working hard on the issue and continuing investigations it is up do you if you decide you wish to seek a refund. To do so you will need to contact the retailer who sold you the game.

  11. #26
    Awesome Incarnate Clare's Avatar
    Join Date
    Jun 2016
    Location
    Navezgane
    Posts
    7,566
    Rep Power
    1
    Hi Mandrews,

    - The team said is that could not recreate it internally. Do you mean internally as in the office through the same connection or at your homes with different ISP's? Also have you tried this with players in different regions?
    The team are testing as many variations of the issue as possible.

    - have you tried creating focus groups of sensible mature players to maybe help with your investigations?

    I am not entirely sure what you mean by this, we do have groups of testers, unless you mean groups from the community?

    - Have you identified factors such as those i mentioned above and crowd sourced data to build up the picture of what a model player/ setup that suffers connection issues looks like?
    We are already aware of BT potentially being an issue, possibly due to package blocking or an issue with hardware. We are also aware this is not the only ISP that has issues. I have heard of players connecting via hotspot have having success, as well as changing to the BT Home Hub 6, bypassing Routers, Changing MAC addresses on the XB1 etc.

    There have been multiple surveys conducted on the forums (and shared on social media too). The most recent one was "Multiplayer and ISP Changes" I believe that is still stickied in General Discussion if you would like to have a look, but before that we also gathered info on settings, both with connections and in game settings too - I don't think these are sticky posts anymore, but you may be able to find them if you search the forum for "Multiplayer Survey"

    I appreciate you taking the time to detail the issues you have been having and I will pass this info onto the team as any info can be help towards tracking down the issue.

    Clare

  12. #27
    Refugee
    Join Date
    Jan 2017
    Posts
    16
    Rep Power
    0
    Hi Clare,

    Thank you for the detailed response. Have you tried using something like surveymonkey to get targeted responses to specific questions for your polls and surveys instead of just the forum?

    I was referring to groups of community testers, thought process behind this is due to the fact you can target multiple regions simultaneously and effectively build patterns using players that are struggling with connection issues in real world situations. i am sure many of the community are desperate to resolve this issue that they would donate some time to help with this situation.

    I don't know where you are based Clare but in the UK 95% of all groundworks, cabinets and exchanges and general infrastructure are controlled by Virgin Media or BT. (literally, all of the copper is owned by BT) this means most other ISPS that are not satellite based have to lease this infrastructure from either or and I don't think Virgin lease anything. This would backup the packet blocking theory, however surely the packet loss would affect multiple games not just 7DTD and would it not show up when doing a detailed network test on the Xbox?

    Mandrews

  13. #28
    Awesome Incarnate Clare's Avatar
    Join Date
    Jun 2016
    Location
    Navezgane
    Posts
    7,566
    Rep Power
    1
    Updated main post with workaround suggestion from zzBuLLeTzz.

  14. #29
    Refugee
    Join Date
    Dec 2016
    Posts
    1
    Rep Power
    0

    Mr

    I can't play with my mate I made him buy it and none of us can play online or join each other games and we've tried everything it's a joke

  15. #30
    Refugee
    Join Date
    Jan 2017
    Posts
    2
    Rep Power
    0

    Worked for me

    Go to all settings
    Network
    Network settings
    Test your network connection
    Then test your multiplayer connection
    Now go to advance settings
    Alternate mac address
    Then press clear
    Your Xbox will automatically shut down and restart

    This was posted by Clare at the start of this post,
    Sorry if it doesn't work for you, but just want to let you know it did for me, so it is probably worth a shot!
    I'm glad it has worked, game is amazing on multi player, few little snags that need fixing but you get that in every game,
    Hope this works for you guys

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •