Support 08.14.13

General Support

We’d like to encourage those missing their key to try the portal to solve your support problems first in our MY7DTD PORTAL! before submitting a ticket. We know, you really REALLY want to play. We get that.

PLEASE ALLOW 48 HOURS AND DOUBLE CHECK YOUR SPAM FOLDER BEFORE SUBMITTING A “WHERE’S MY KEY BRO SUPPORT TICKET!”

IF YOU RECEIVED AN ORDER PENDING EMAIL PAYPAL IS HOLDING THE ORDER UP NOT US AGAIN PLEASE ALLOW 48 HOURS BEFORE SUBMITTING A SUPPORT TICKET!

If you’ve paid, and believe you should have a key, but haven’t received an email with the key, go to our new MY7DTD Page! If your account doesn’t have a key associated with it, and you think it should and you’ve allowed 48 hours and checked your spam folder then submit a ticket with the following information on our SUPPORT TICKET PAGE or through the support tab on the left. If you got an order pending email allow 48 hours before submitting a ticket.

For General Problems running the game try our FORUMS SUPPORT SECTION

System Requirements

Currently minimum and recommended system requirements are as follows (though subject to change):

Windows Minimum

  • OS: Windows XP (Service Pack 3)
  • Processor: 2.4 Ghz Dual Core Cpu
  • Memory: 4GB RAM
  • Graphics: 512 Dedicated Memory
  • Direct X: Version 10
  • Network: Broadband internet connection
  • Hard Drive: 3 GB available space
  • Sound Card: Direct X compatible

Windows Recommended

  • OS: Windows 7 or Higher
  • Processor: 3.0 Ghz Quad Core CPU or faster
  • Memory: 6 GB RAM
  • Graphics: 2 GB Dedicated Memory
  • Direct X: Version 10
  • Network: Broadband internet connection
  • Hard Drive: 3 GB available space
  • Sound Card: Direct X compatible

Mac Minimum

  • OS: 10.6
  • Processor: 2.4 Ghz Dual Core Cpu
  • Memory: 4GB RAM
  • Graphics: 512 Dedicated Memory
  • Direct X: Version 10
  • Network: Broadband internet connection
  • Hard Drive: 3 GB available space

Mac Recommended

  • OS: 10.9
  • Processor: 3.0 Ghz Quad Core CPU or faster
  • Memory: 6 GB RAM
  • Graphics: 2 GB Dedicated Memory
  • Direct X: Version 10
  • Network: Broadband internet connection
  • Hard Drive: 3 GB available space

Linux/Steam OS Minimum

  • OS: Ubuntu 12.04
  • Processor: 2.4 Ghz Dual Core Cpu
  • Memory: 4GB RAM
  • Graphics: 512 Dedicated Memory
  • Direct X: Version 10
  • Network: Broadband internet connection
  • Hard Drive: 3 GB available space

Linux/Steam OS Recommened

  • OS: Ubuntu 14.04
  • Processor: 3.0 Ghz Quad Core CPU or faster
  • Memory: 6 GB RAM
  • Graphics: 2 GB Dedicated Memory
  • Direct X: Version 10
  • Network: Broadband internet connection
  • Hard Drive: 3 GB available space

Additional Notes

Running the Dedicated Server and Client on the same computer will double ram requirements. Also future releases may require more hard drive space.