Support 08.14.13

ALPHA 16 IS NOT COMPATIBLE WITH ALPHA 15 SAVED GAMES SO PLEASE DON’T REPORT BUGS ON THIS!

 SUPPORT FOR CONSOLE IS BEING RUN THROUGH THE CONSOLE FORUMS. PLEASE USE THE FOLLOWING LINKS IF YOU PLAY THE XBOX OR PS4 VERSION OF 7 DAYS TO DIE.
To report bugs and crashes and other problems:  CONSOLE BUG REPORTS SECTION
To comment and ask questions about gameplay: CONSOLE GENERAL DISCUSSIONS SECTION.
To get news updates and patch notes: CONSOLE NEWS AND ANNOUNCEMENTS SECTION

SUPPORT AND BUG REPORTING FOR PC IS BEING RUN THROUGH THE PC FORUMS. This is particularly true for networking and server issues and also modding questions. We have a knowledgeable staff and friendly community who can help get you up and running with a server or help you with game issues.

For assistance with your forum account, recovering a lost key, or converting an old kickstarter key into a steam key please submit a SUPPORT TICKET

IF YOU JUST PURCHASED THE GAME PLEASE ALLOW 48 HOURS AND DOUBLE CHECK YOUR SPAM FOLDER BEFORE SUBMITTING A SUPPORT TICKET.  IF YOU RECEIVED AN ORDER PENDING EMAIL, THEN IT IS PAYPAL HOLDING THE ORDER UP AND WE WON’T BE ABLE TO HELP YOU UNTIL THEY PROCESS YOUR PAYMENT.

If you are a Media Content Creator seeking a promotional key please contact us at [email protected]

System Requirements

Currently minimum and recommended system requirements are as follows (though subject to change):

Windows Minimum

  • OS: Windows XP (Service Pack 3)
  • Processor: 2.4 Ghz Dual Core Cpu
  • Memory: 6 GB RAM
  • Graphics: 1 GB Dedicated Memory
  • Direct X: Version 10
  • Network: Broadband internet connection
  • Hard Drive: 4 GB available space
  • Sound Card: Direct X compatible

Windows Recommended

  • OS: Windows 7 or Higher
  • Processor: 3.0 Ghz Quad Core CPU or faster
  • Memory: 12 GB RAM
  • Graphics: 2 GB Dedicated Memory
  • Direct X: Version 10
  • Network: Broadband internet connection
  • Hard Drive: 4 GB available space
  • Sound Card: Direct X compatible

Mac Minimum

  • OS: 10.6
  • Processor: 2.4 Ghz Dual Core Cpu
  • Memory: 6 GB RAM
  • Graphics: 1 GB Dedicated Memory
  • Direct X: Version 10
  • Network: Broadband internet connection
  • Hard Drive: 4 GB available space

Mac Recommended

  • OS: 10.9
  • Processor: 3.0 Ghz Quad Core CPU or faster
  • Memory: 12 GB RAM
  • Graphics: 2 GB Dedicated Memory
  • Direct X: Version 10
  • Network: Broadband internet connection
  • Hard Drive: 4 GB available space

Linux/Steam OS Minimum

  • OS: Ubuntu 12.04
  • Processor: 2.4 Ghz Dual Core Cpu
  • Memory: 6 GB RAM
  • Graphics: 1 GB Dedicated Memory
  • Direct X: Version 10
  • Network: Broadband internet connection
  • Hard Drive: 4 GB available space

Linux/Steam OS Recommened

  • OS: Ubuntu 14.04
  • Processor: 3.0 Ghz Quad Core CPU or faster
  • Memory: 12 GB RAM
  • Graphics: 2 GB Dedicated Memory
  • Direct X: Version 10
  • Network: Broadband internet connection
  • Hard Drive: 4 GB available space

Additional Notes

Running the Dedicated Server and Client on the same computer will double ram requirements. Also future releases may require more hard drive space.